Credit Controller /

  • Full Time
  • Epsom

Website Wildheart

We are looking for an experienced and self motivated individual with knowledge of property and ideally leasehold sector to be based at our head office in Epsom, Surrey.

Scope of Job

Responsible for a mixed portfolio of ground rent, service charge, insurance rent and some section 20 major works funds. This role requires a diligent, organised and professional individual with excellent communication skills.

• Chasing and dealing with lessees by phone, email and post.
• Dealing with all incoming enquiries from leaseholders such as providing copy invoices, updating
correspondence details, dealing with executors, agreeing payment plans etc.
• Communicating effectively with the Property Managers over lessees concerns, instigating legal action when
appropriate and advising leaseholders of legal action taken.
• Run structured reports to establish which units require some form of contact whether that be informal or
formal credit control action.
• To issue reminders at appropriate times as stated in procedures.
• Liaise with mortgage companies as required
• To instruct and liaise with solicitors on arrears matters
• To liaise with the Property Managers and with other members of staff as appropriate on arrears matters
• Record, track and monitor all recovery action
• Preparation of court and legal documents as well as court attendance if required.
• To provide arrears reports for client meetings
• To produce internal arrears reports and financial data on an ad hoc basis
• Update and maintain progress schedules/notes for arrears

Qualifications, Skills and Experience

• Exposure in a credit control environment
• Strong work ethic
• Work well in a team
• Ability to be coached
• Keen to learn new skills
• Self-motivated
• Highly organised
• Able to manage challenging portfolio and work to deadlines
• The ideal candidate will have a good understanding of the property industry, especially leaseholds

Applications are to be submitted by email to with a copy of a covering letter and your CV.

To apply for this job please visit