Posted by Kat Heath on 05 Dec 2019

Citizens advice is a valuable resource which not many people necessarily know the extent of how helpful they can be.


In 2015 an extension that I had built the year before was severely leaking due to poor workmanship.
I had a one year old crawling around a soaking wet floor and didn’t know how to resolve the issue.

After having a phone consultation with citizens advice, I was booked in with an assigned caseworker who helped me at each stage of the consumer dispute.  They advised me on the court process and how to collate evidence without having to pay out for a solicitor which they actually advised against instructing.  Eventually we won the case and I fully believe it was due to the support we received from Citizens Advice.

It’s a valuable source which is there for everyone in the community.

Citizens advice is a one stop service to help people that live, work or study in Epsom and Ewell.

Offering free, independent, confidential and impartial advice, Citizens Advice
is a charity led organisation supported and run by volunteers who can help with a range of issues including:

• Benefits
• Employment issues
• Money & Debt management
• Neighbour disputes
• Family & Personal Issues
• Housing issues
• Consumer Rights
• Immigration
• Discrimination

They can also offer practical support and help with writing letters, form filling and preparing for tribunals or small claim court hearings.

Specialist services such as Money and Debt advice and Mental Health Outreach are also available within the Citizens Advice.

Telephone Appointments are available between 10am-4pm : 0300 330 1164

For more complex issues a face to face appointment is advisable.
Drop in sessions are:
Monday: 10am-2pm
Tuesday: 10am-3pm (eve: 5pm-7pm)
Weds: 10am-1pm
Thurs: 10am-3pm
Friday: 10am-2pm

Bookable appointments are also available by phoning: 0300 330 1164

Address: The Old Town Hall, The Parade, Epsom. KT18 5AG
Or visit the website:

Kat Heath
Kat Heath is a qualified beauty therapist and a mum of two boys, Harry and Elliott.

Kat also has been a marketing ambassador and blogger for many on-line mummy sites as well as working as a therapist for Decleor, Clarins and Guinot within Selfridges, Peter Jones and John Lewis.

Her passions are fashion, interiors, wellbeing and food!

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